Refund policy

We grant a 14-day right of return for shipments to Germany and the European Union. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

Exceptions to the Right of Cancellation

The right of cancellation does not apply to contracts for:

  • the supply of goods made to the consumer’s specifications or clearly personalized;

  • the supply of goods which are liable to deteriorate or expire rapidly;

  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;

  • the supply of a newspaper, periodical or magazine with the exception of subscription contracts.

The right of cancellation expires prematurely for contracts for:

  • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

    the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

     

How to Initiate a Return

To initiate a return, you can contact us at "shop {at} solarfake.com" or use our cancellation form.

If your return is accepted, we will send you instructions on how and where to send your package. Unless stated otherwise, the return address is:

Solar Fake Shop
Lana Richter
Thierbacher Str. 15
04277 Leipzig
Germany

Please note: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at "shop {at} solarfake.com".

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at "shop {at} solarfake.com".