Shipping policy

1. General Shipping Information

We offer worldwide shipping for our products. Shipping is conducted exclusively via DHL and Deutsche Post. The standard processing time prior to handover to the shipping service provider is typically 1 to 2 business days.

2. Shipping Costs & Delivery Options

Shipping costs are determined by the recipient's region and will be definitively calculated at checkout. For international shipments to non-EU zones, we offer both Premium Shipping and Standard Shipping options. We strongly recommend Premium Shipping due to significantly shorter delivery times and enhanced delivery security.

3. Packstation (Available for Shipments within Germany Only)

To utilize the Packstation service, a DHL Customer Account and the Post & DHL App are required. Comprehensive information regarding the activation of the Packstation service can be found therein. The following details the address entry procedure at our checkout when shipping to a Packstation:

Our address finder also identifies all available Packstation locations.

Following your first and last name, please enter "Packstation" in the street address field, followed by the three-digit number of your desired Packstation.

In the address supplement field, please provide your personal customer number (also referred to as your postal number). This can be found on your DHL customer card or within the Post & DHL App. Should the address supplement field not be available, you may simply add your postal number, separated by a space, after your last name.

Finally, please enter the postal code and city of the desired Packstation. This completes the process. All Packstation locations, including their addresses, can also be found in the Postfinder.

3. Delivery Times

Delivery times vary depending on the selected shipping option and the destination.

4. Shipping Restrictions

We ship to all countries that are available upon entry of the delivery address.

5. Shipment Tracking

Upon dispatch, you will receive a tracking number via email, which allows you to monitor the status of your order at any time.

6. Damaged or Lost Orders

Should your package arrive damaged or become lost during transit, please contact us immediately at shop [at] solarfake.com.

Damaged Goods: Kindly send us photographs of the damaged items as well as the packaging to enable us to find a resolution.

Lost Packages: If your order has not arrived after 10 days (or 28 days for international shipments), please contact us. We will investigate the status with the shipping service provider and, if necessary, arrange for a replacement delivery or a refund.

7. Returns & Complaints

Returns are possible within 14 days. Please contact us in advance at shop [at] solarfake.com to register a return.

The cost of the return shipment is to be borne by the customer.

Items must be returned unused and in their original packaging.

Further details can be found in our Cancellation Policy.